Nissan Motor Acceptance Corporation
Reviews and Complaints
Title
My car payment is past due. I have not worked since 11/15/18 just got paycheck today $900
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Not receiving A bill but receive very rude calls from the collections dept
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Verified Reviewer | New York, New YorkNot bad
Car payments
Need account #
Customer Service Sucks
I had surgery and advised the rep that I had surgery. During conversation with rep I advised of dates to make payment, the rep agreed and call continued.
(this is not the sucks part) During the time of payment there was an unforeseen event and I didn't have the payment agreed upon (this was my error and i take full responsibility for it). The car was taken and I had to pay to get it back. During my call to customer service I spoke to a rep named Kaniqua (not sure how to spell it) the rep was beyond rude. I advised the rep I am currently at work and need the amount so I can make the payment she stated of and verified a bit of info.
She says again "and you want the amount needed to get the car back correct" i told her yes and she said OK let me get that pulled up. She goes deeper into the verifying and asks for the name of my employer. I advised that I would rather not give that info. The rep proceeds to tell me " well you said you were at work and couldn't talk long, if you would have just given me the info we could have been done already".
I responded and said excuse me there is no need to be rude I am stating I don't want to give the name of the employer however I am employed, is that not a sufficient answer. She then tells me "you calling her questioning me about my job isn't going to get you this info. All you had to do was answer my questions and we would have been done. I call in places all the time and they have to verify, I just give my info and get it over with".
She is saying all this cutting me off as I was trying to speak. I asked for a supervisor, she says "Oh ill get you a supervisor but you could have answer my question and let me do my job rather than be difficult". I asked for her name and id number and she didn't respond just hurried the transfer. The manager Daniella came on the line.
I'm trying to explain that the issue right now isn't making the payment as to why I requested a manager but rather the terrible customer service I received from the rep. She rushed me along to get the rest of my info and then gave me the amount. The way that all this is set up is terrible.
There needs to be some accountability for the *** poor customer service I received. There is no reason to be nasty to a customer who is asking a simple question.
Preferred solution: Let the company propose a solution
Never recieved account number
My Nissan Versa 2014
Employees who can't fallow simple rules from managers ruined my credit score from 850 - 698
- Poor customer service
- Would not accept my payment
- Unwilling to communicate between offices for customers
Preferred solution: fix your mistake, sent that letter to creditors. it takes 5 minutes.
Its was awesome
Car mechanical issues
Very disturbed
To change my due date
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Cop out. You know those payments are due and when.
"Not receiving a bill" is the first level of amateur cop out. As your excuses improve, you'll still get the calls. The only way to stop any of this is to pay the bill on time and in full. You signed a contract agreeing to do so.
So you've got to act like a deadbeat and it's not going to help you in the long run. If you can't afford something, get rid of it or don't obtain it in the first place.
I'm sure most of us are guilty of that at some time in our lives, but don't start fishing for excuses like "piece of whatever" and "no bill" etc... it is not flattering.