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Diversity of Products or Services

I’ve refinanced our Nissan Murano with a local Credit Union. On 3 separate occasions, the Credit Union has attempted to fund the payoff with NMAC’s Payoff Department.

The Credit Union sent the funds over regular mail, and certified mail (which apparently are the only options). But for some odd reason, they’ve stated that the funds have not been received. So now, NMAC has decided to reflect negative payments… which reflect on my Credit Report. This is an outrage!

The Credit Union will make a 4th attempt to fund the payoff. This has now gone on for 44 days. All address’ have been verified repeatedly… so they are being delivered to the correct address’.

In today’s technological society, you think they would have a bank to bank wire transfer service to avoid these nightmares. I have had 3 vehicles financed through NMAC, and this fiasco has pushed me for seeking further financing from them in the future.

Product or Service Mentioned: Nissan Motor Acceptance Corporation Customer Care.

Reason of review: Payoff Department.

Preferred solution: Let the company propose a solution.

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