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Customer service
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Thank you for chatting into Nissan! My name is Ethan. How may I help you today?

2:18:29 PM



2:20:04 PM


Hi what can I help you with?

2:20:12 PM


I have been on hold with Nissan leasing for 45 minutes. Do they actually have any leasing inspection agents?

2:21:24 PM


Are you trying to speak with NMAC about a lease?

2:21:50 PM


Yes I am trying to schedule an inspection for my lease return

2:22:26 PM


Okay I see, I may have an alternative number you can try.

2:22:59 PM

End-of-Lease Questions Only

Phone: (800) 778-4211

Monday through Friday:

8:00 AM to 6:00 PM, Central Time

2:23:04 PM


interesting, that is the number I am on hold with

2:23:38 PM

Can you verify anyone works in that department?

2:24:02 PM


Okay I see, when it comes to NMAC there are wait times of up to a couple hours due to a large call volume.

2:24:10 PM

The department is fully staffed and you are not the only one who is experiencing large wait times. We ask you t remain on the line to maintain your place in the call line.

2:24:48 PM


Oh OK. I will make sure everyone on the internet knows this

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Thank you for chatting into Nissan! My name is Andres.

How may I help you today?

4:46:32 PM


Hi Andres

4:46:43 PM Andres Hi Wes how may I help you today? 4:47:01 PM Me What is the record for being on hold with Nissan Leasing? 4:47:22 PM Andres I don't have access to that information unfortunately. 4:48:00 PM Me I am at 3 hours and 12 minutes.

It is my understanding they close at 6 PM central? 4:48:38 PM Andres Let me double check for you. 4:48:59 PM Okay yea they close at 6pm CST. 4:49:25 PM Me Do you have the email for the legal department?

4:50:01 PM Andres I do not, but you can get that information from our Consumer Affairs team, they can be reached at 1-800-647-7261. 4:51:13 PM Me How long will I be on hold with the Consumer Affairs team? 4:51:39 PM Andres I do not know, it would depend on how busy they are, but they will be open until 7pm CST. 4:51:57 PM Me The last agent says the leasing team can have a wait of up to 2 hours 4:52:11 PM I am working on double that time.

4:52:55 PM Andres Okay give me a moment, I will check to see if I can find an email for you. 4:54:12 PM You can send a message by filling out the form on the following link:

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