Nissan Motor Acceptance Corporation - Worst ever customer service

I have leased a car and after years I decided to purchase and sent a payoff check as instructed.To verify whether my title and other documents were mailed, I called first and was put on hold by the machine for 30 minutes and I hanged up.

After one hour, I called and I got a representative on line in the 14th minute, she listened to my question and transferred to another department. She said there would not be a long wait time as it is an internal transfer.

To my surprise, I am still on hold.While typing this message I have been on call for 80 minutes listening to music.

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More Review Details

Customer service

  • What I liked
      No items
  • What I disliked
    • Total incompetence from a major automotive company
    • Disregard for customer

Reason of review:
Poor customer service
Product or service
Nissan Motor Acceptance Corporation Auto Leasing
Review category
Financial Services
review #936560
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